Terms & Conditions
Effective date: 18 June, 2026
1. INTERPRETATION
In these Terms and Conditions, the following definitions apply:
Casa Veda Life FZC LLC, trading as “Nico DiMattina” (“we”, “us”, or “our”), is a company incorporated in the United Arab Emirates through Ajman NuVentures Centre Free Zone, with registered address CWS-2V-322409, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates.
We are the legal entity providing the Products and Services under this agreement.
Client means the person or company purchasing, accessing, receiving, or participating in the Products and Services.
Client Account means any account, login, profile, or access credentials created for the Client in connection with the Products and Services.
Client Data means information, files, contact details, messages, submissions, materials, or other data provided by or on behalf of the Client.
Client Portal means any online portal, community, membership area, application, website, communication space, or digital account through which Clients may access Content, communicate with us, post User Content, communicate with other Clients, or receive Products and Services.
Commencement Date means the date on which we begin providing the Products and Services to the Client.
Conditions means these Terms and Conditions, as amended from time to time in accordance with clause 25.
Content means all written, visual, audio, digital, live, recorded, downloadable, or other materials forming part of the Products and Services, including coaching resources, mindfulness practices, personal-development materials, breathing practices, movement practices, frameworks, methods, recordings, worksheets, prompts, community content, session materials, templates, and supporting resources.
Contract means the agreement between us and the Client for the supply of Products and Services, comprising the Order, any Specific Offer Terms, our Privacy Policy, and these Conditions.
Event means any retreat, workshop, masterclass, facilitated experience, presentation, gathering, group session, private session, online event, or in-person event provided, arranged, or supported by us.
Fees means the fees payable by the Client for the Products and Services.
Force Majeure Event means an event or circumstance beyond our reasonable control, including severe weather, natural disaster, epidemic, pandemic, war, terrorism, civil unrest, industrial action, travel disruption, transport cancellation, border closure, government restriction, venue closure, illness or incapacity of a facilitator, failure of a supplier, technical failure, internet outage, cyber incident, or failure to obtain a required permit or approval.
Order means the Client’s order, enrolment, booking, subscription, or purchase of the Products and Services.
Order Form means any checkout page, application, enrolment form, booking page, payment page, invoice, written agreement, recorded telephone agreement, or other method through which the Client orders Products and Services.
Privacy Policy means our privacy policy, as updated from time to time, available through our Privacy Policy.
Products and Services means any products, programs, coaching, mindfulness practices, personal-development services, wellbeing support, facilitated experiences, breathing practices, movement practices, workshops, retreats, Events, private sessions, group sessions, memberships, subscriptions, recordings, digital resources, Client Portal access, community access, Content, software access, consultations, or related offerings provided by us.
Specific Offer Terms means any written terms, cancellation policy, refund policy, guarantee conditions, participation requirements, attendance requirements, payment terms, Event conditions, or other terms provided for a particular Product or Service.
Third-Party Platform means any software, website, application, payment system, communication tool, customer relationship management system, community platform, video-call system, automation service, content-hosting system, or other technology operated by a third party.
User Content means any text, image, photograph, video, audio, file, comment, post, message, profile information, feedback, link, document, or other material uploaded, submitted, published, transmitted, or shared by a Client through the Client Portal or another platform connected with the Products and Services.
2. BASIS OF CONTRACT
2.1. The Contract constitutes the entire agreement between the parties concerning the Products and Services.
2.2. The Client acknowledges that they have not relied on any statement, promise, guarantee, or representation made by or on behalf of us which is not set out in the Contract.
2.3. By submitting an Order, making a payment, creating a Client Account, accessing a Client Portal, accessing Content, attending a session or Event, or confirming acceptance electronically or in writing, the Client agrees to be bound by the Contract.
2.4. Any sample materials, advertising, testimonials, illustrations, descriptions, case studies, or examples published by us are provided to give a general understanding of the Products and Services.
2.5. Individual outcomes shown through testimonials, examples, or advertising do not guarantee that every Client will achieve the same or similar outcome.
2.6. We will provide the Products and Services using reasonable care and skill.
2.7. We do not guarantee any specific personal, professional, emotional, financial, physical, relationship, wellbeing, spiritual, or business outcome.
2.8. Results depend on the Client’s individual circumstances, attendance, participation, consistency, decisions, actions, implementation, and other factors outside our control.
2.9. Where Specific Offer Terms apply, they form part of the Contract.
2.10. If there is a conflict between these Conditions and the Specific Offer Terms, the Specific Offer Terms will apply to the relevant Product or Service, except where these Conditions or applicable law provide greater mandatory protection to the Client.
2.11. Unless expressly stated otherwise, the Client must be at least 18 years old.
2.12. A person under 18 may only participate with our prior written approval and the written consent of their parent or legal guardian.
3. PROVISION OF PRODUCTS AND SERVICES
3.1. We will provide the Products and Services substantially as described in the Order and any Specific Offer Terms.
3.2. We may make reasonable changes to:
- the structure or sequence of a program;
- Content;
- delivery format;
- facilitator or coach;
- session length;
- session frequency;
- timetable;
- venue;
- online platform;
- Client Portal;
- community platform;
- supporting resources;
- technology provider;
- communication method.
3.3. We may make these changes where reasonably necessary for operational, safety, legal, regulatory, technical, venue, staffing, or quality reasons.
3.4. We will not materially remove the core Product or Service purchased without providing a reasonable alternative, credit, rescheduling option, or other remedy required under the Contract or applicable law.
3.5. Dates and times are provisional unless expressly confirmed as final.
3.6. We may reschedule sessions, calls, Events, or other delivery dates where reasonably necessary.
3.7. We will provide reasonable notice of material changes where practicable.
3.8. Some Products and Services may be delivered by employees, contractors, guest facilitators, speakers, coaches, venues, or other service providers appointed by us.
3.9. The Client shall comply with all reasonable participation, safety, access, platform, and venue instructions.
4. CLIENT OBLIGATIONS
4.1. The Client will:
(a) ensure that all information provided to us is complete, accurate, and not misleading;
(b) cooperate with us in matters relating to the Products and Services;
(c) pay the Fees according to the agreed payment schedule;
(d) use the Products, Services, and Content for personal or internal business use only, unless we agree otherwise in writing;
(e) not use the Products and Services for an unlawful, misleading, abusive, or fraudulent purpose;
(f) not share Client Account details, recordings, Content, private links, passwords, or paid access with an unauthorised person;
(g) not record, copy, reproduce, distribute, publish, sell, licence, transmit, or commercially exploit Content without our written permission;
(h) follow reasonable instructions given by us, our team, facilitators, venues, organisers, or relevant authorities;
(i) behave respectfully toward us, our team, contractors, facilitators, venue staff, and other Clients;
(j) not participate while materially impaired by alcohol, illegal drugs, or another substance that may make participation unsafe;
(k) not use a Client Portal, community, Event, group, membership, or Client relationship to market, promote, recruit, solicit, or sell products or services without our prior written approval;
(l) notify us of any circumstance that may make participation unsafe or unsuitable where reasonably relevant to the Products and Services;
(m) comply with applicable laws and the rights of other people;
(n) maintain the confidentiality of other Clients.
4.2. The Client remains responsible for their own choices, conduct, participation, implementation, wellbeing, travel arrangements, business decisions, personal decisions, and use of information received through the Products and Services.
4.3. The Client is responsible for ensuring that the Products and Services are suitable for their circumstances.
4.4. The Client shall not interfere with, disrupt, damage, disable, overload, or attempt to gain unauthorised access to any Client Portal, platform, account, website, database, communication system, or technology used by us.
5. NATURE AND LIMITS OF THE PRODUCTS AND SERVICES
5.1. Our Products and Services may include coaching, mindfulness, personal development, wellbeing support, facilitation, breathing practices, movement practices, reflection, accountability, communication, and related experiences.
5.2. Unless expressly stated otherwise and delivered by an appropriately licensed professional, our Products and Services are not:
- medical care;
- psychotherapy;
- psychological treatment;
- psychiatric treatment;
- clinical counselling;
- medical diagnosis;
- treatment for a physical or mental-health condition;
- addiction treatment;
- crisis support;
- physiotherapy;
- dietetic treatment;
a substitute for services provided by a licensed doctor, psychologist, counsellor, psychiatrist, therapist, or other regulated professional.
5.3. We do not diagnose, prevent, treat, or cure medical or psychological conditions.
5.4. References to stress, fatigue, energy, sleep, emotional balance, focus, performance, relationships, mindfulness, breathing, movement, or general wellbeing describe personal-development or wellbeing aims and do not constitute medical claims or guarantees.
5.5. The Client should obtain advice from a qualified medical or mental-health professional regarding any medical condition, psychological condition, medication, treatment, diagnosis, or concern.
5.6. The Client must not stop, reduce, or change prescribed medication or medical treatment based on information received through the Products and Services without consulting the appropriate licensed professional.
5.7. We do not provide emergency or crisis support.
5.8. A person experiencing a medical emergency, mental-health crisis, thoughts of self-harm, or immediate risk to themselves or another person should contact local emergency services or an appropriately qualified crisis service immediately.
6. HEALTH, SAFETY, AND SUITABILITY
6.1. Participation in mindfulness, breathing practices, movement practices, retreats, workshops, group practices, reflective exercises, and related wellbeing activities is voluntary.
6.2. The Client is responsible for participating within their own physical, emotional, and psychological capacity.
6.3. Before participating, the Client should seek professional advice where they have any relevant condition, injury, pregnancy, recent surgery, severe mental-health condition, history of psychosis, epilepsy, cardiovascular condition, respiratory condition, or any other concern that may affect safe participation.
6.4. The Client must stop participating and seek appropriate assistance if they experience pain, dizziness, distress, panic, unusual symptoms, significant discomfort, or feel unsafe.
6.5. The Client must inform us privately, where reasonably relevant, of any condition, limitation, or concern that may require an adjustment or may affect safe participation.
6.6. Providing health or personal information does not create a duty for us to medically assess, diagnose, or approve the Client’s participation.
6.7. We may refuse, pause, adapt, or end a Client’s participation where we reasonably believe that participation may be unsafe, unsuitable, disruptive, or outside the scope of the Products and Services.
6.8. Where a Product or Service includes physical activity, outdoor activity, travel, water activity, breathing practices, movement practices, or other physical elements, the Client accepts the ordinary risks associated with those activities and agrees to follow safety instructions.
6.9. Nothing in this clause excludes liability that cannot legally be excluded.
7. CLIENT PORTAL AND COMMUNITY ACCESS
7.1. Certain Clients may receive access to a Client Portal where they can:
- access Content;
- view announcements;
- participate in discussions;
- post User Content;
- comment on or react to posts;
- communicate with us;
- communicate with other Clients;
- join groups or channels;
- access live or recorded sessions;
- update account or profile information.
7.2. Access to the Client Portal is personal to the Client and may not be shared.
7.3. The Client must keep their login credentials secure and confidential.
7.4. The Client is responsible for activity conducted through their Client Account unless the activity resulted from a security failure directly caused by us.
7.5. The Client must notify us promptly if they believe their account has been accessed without permission.
7.6. Profiles, display names, profile photographs, posts, comments, reactions, and other User Content may be visible to other authorised members of the Client Portal.
7.7. Depending on the available platform functions, other Clients may be able to reply to, mention, follow, or contact the Client directly.
7.8. By participating in the Client Portal, the Client understands that other Clients may see the information the Client chooses to publish or share.
7.9. The Client should not publish information they do not want other members to see.
7.10. The Client should not post unnecessary medical, psychological, financial, identity, payment, passport, banking, or other sensitive personal information in shared community spaces.
7.11. We do not guarantee that User Content posted in a shared community space will remain confidential.
7.12. Private messages between members are not monitored continuously and may still be subject to platform access, technical processing, reporting, moderation, legal disclosure, and applicable platform rules.
7.13. The Client must use respectful communication when contacting other Clients.
7.14. The Client must not:
- harass, intimidate, threaten, or abuse another member;
- send repeated unwanted messages;
- send spam or unsolicited promotions;
- solicit another Client for competing products or services without permission;
- impersonate another person;
- publish confidential information belonging to another person;
- post misleading, fraudulent, defamatory, discriminatory, obscene, or unlawful content;
- upload malware, harmful code, or unsafe files;
- infringe intellectual-property or privacy rights;
- collect, scrape, export, copy, or build lists of member information without permission;
- use member contact details outside the Client Portal without a lawful reason and the member’s permission.
7.15. Clients who receive unwanted, inappropriate, or concerning contact should use any available reporting or blocking function and notify us through our support channel.
7.16. We may establish additional community guidelines and update them from time to time.
7.17. Community guidelines form part of the Contract where they are made available to the Client.
8. USER CONTENT
8.1. The Client retains ownership of intellectual-property rights they lawfully hold in their User Content.
8.2. By posting or submitting User Content, the Client grants us a worldwide, royalty-free, non-exclusive licence to:
- host;
- store;
- reproduce;
- format;
- transmit;
- display;
- publish within the relevant Client Portal;
- make technically necessary copies;
- moderate;
- process;
- distribute to authorised users;
- otherwise use the User Content as reasonably necessary to operate the Client Portal and provide the Products and Services.
8.3. The licence under clause 8.2 continues for as long as the User Content remains within our systems, backups, archives, or platforms.
8.4. The Client confirms that:
- they own the User Content or have permission to use and share it;
- the User Content does not infringe another person’s rights;
- the User Content is accurate where presented as factual;
- publishing the User Content does not breach confidentiality, privacy, law, or another agreement.
8.5. The Client is responsible for their User Content and any consequences arising from its publication.
8.6. Views, advice, opinions, recommendations, claims, or statements posted by Clients are those of the relevant Client and do not necessarily represent our views.
8.7. We do not endorse or verify every post, statement, recommendation, or link submitted by Clients.
8.8. We do not continuously review or pre-screen all User Content.
8.9. We may review, remove, restrict, edit for technical reasons, hide, or disable access to User Content where we reasonably believe that it:
- breaches the Contract or community guidelines;
- is unlawful;
- infringes another person’s rights;
- creates a safety concern;
- is misleading or fraudulent;
- is abusive or disruptive;
exposes us or another person to legal, privacy, security, or reputational risk.
8.10. We are not required to retain User Content indefinitely.
8.11. User Content may be deleted when:
- the Client deletes it;
- an account is closed;
- access expires;
- the Client Portal changes;
- a third-party provider removes it;
- we reasonably determine that removal is appropriate;
- retention is no longer required.
8.12. The Client should retain their own copy of any User Content they wish to keep.
8.13. We do not guarantee recovery of deleted or lost User Content.
9. COMMUNITY MODERATION AND MEMBER DISPUTES
9.1. We may appoint administrators and moderators to operate the Client Portal.
9.2. Administrators and moderators may:
- remove posts or comments;
- restrict commenting;
- close discussions;
- issue warnings;
- mute members;
- suspend accounts;
- remove members;
- restrict access to groups or Content;
- take other reasonable steps to protect the community.
9.3. Moderation decisions may be made where we reasonably consider action necessary for safety, confidentiality, respectful participation, legal compliance, platform integrity, or the interests of the community.
9.4. We are not responsible for resolving every personal, professional, commercial, or interpersonal disagreement between Clients.
9.5. We may choose to assist with a dispute, but we are not required to act as mediator, investigator, representative, or decision-maker.
9.6. The Client remains responsible for deciding whether to communicate, meet, collaborate, contract, purchase from, or enter any arrangement with another Client.
9.7. Any transaction, relationship, communication, or agreement entered into directly between Clients is separate from the Contract.
9.8. We are not a party to agreements entered into directly between Clients unless we expressly agree otherwise in writing.
9.9. Clients should conduct their own checks before sharing information, making payments, entering a business arrangement, meeting another person, or relying on advice provided by another Client.
10. THIRD-PARTY PLATFORMS AND SOFTWARE ACCESS
10.1. We may use Third-Party Platforms to provide or support the Products and Services.
10.2. Third-Party Platforms may include:
- Client Portals;
- community platforms;
- payment systems;
- communication systems;
- customer relationship management systems;
- scheduling systems;
- video-call systems;
- content-hosting systems;
- mobile applications;
- automation tools;
- email, messaging, or notification services.
10.3. A Third-Party Platform may require the Client to create an account, accept the provider’s terms, install software, enable cookies, or provide certain information.
10.4. The Client must comply with any applicable Third-Party Platform terms and policies.
10.5. The availability, performance, security, functionality, integrations, and continued operation of Third-Party Platforms may depend on the relevant provider.
10.6. We do not own or control every Third-Party Platform used in connection with the Products and Services.
10.7. We may replace, update, modify, or discontinue a Third-Party Platform where reasonably necessary.
10.8. Where a change materially affects a paid Product or Service, we will use reasonable efforts to offer an appropriate alternative.
10.9. Third-Party Platforms may experience:
- updates;
- interruptions;
- downtime;
- errors;
- cyber incidents;
- compatibility problems;
- feature changes;
- data loss;
- service restrictions;
- termination by the provider.
10.10. We will use reasonable efforts to address material platform issues within our control, but we do not guarantee uninterrupted or error-free access.
10.11. Where an Order expressly includes access to a software platform, digital system, customer relationship management system, automation platform, white-labelled platform, or subscription-based technology service, that access may be subject to additional:
- Platform Terms;
- Acceptable Use Policy;
- Data Processing Agreement;
- subscription conditions;
- usage limits;
- storage limits;
- user limits;
- communication limits;
- third-party provider requirements;
- usage-based charges.
10.12. Additional platform terms provided at or before purchase will form part of the Contract.
10.13. Where there is a conflict concerning the use of a software platform, the specific platform terms will apply.
10.14. No right to licence, resell, reproduce, copy, reverse engineer, modify, distribute, sublicense, or commercially exploit software or platform access is granted unless expressly stated in the relevant Order or platform terms.
10.15. Access may be suspended where required by:
- a Third-Party Platform;
- applicable law;
- security concerns;
- payment failure;
- suspected misuse;
- technical limitations;
- breach of the Contract.
11. EVENTS, RETREATS, TRAVEL, AND THIRD-PARTY VENUES
11.1. Events may be subject to:
- venue availability;
- organiser requirements;
- government approvals;
- facilitator approvals;
- event permits;
- travel restrictions;
- health and safety requirements;
- local laws;
- third-party conditions.
11.2. We may reasonably change an Event’s:
- date;
- time;
- venue;
- location;
- accommodation;
- itinerary;
- facilitator;
- speaker;
- schedule;
- activities;
- delivery method;
- format.
11.3. Changes may be made where required by operational, safety, legal, regulatory, venue, travel, staffing, or permit-related circumstances.
11.4. Where an Event cannot proceed because a permit, licence, venue approval, government approval, or other required authorisation is refused, delayed, withdrawn, or made impracticable, we may:
- reschedule the Event;
- relocate the Event;
- modify the Event;
- postpone the Event;
- deliver an online alternative;
- cancel the Event.
11.5. Any refund, credit, or transfer will be handled under the Specific Offer Terms and applicable law.
11.6. Unless expressly included in the Order, the Client is responsible for their own:
- flights;
- transportation;
- passports;
- visas;
- travel permissions;
- travel insurance;
- medical insurance;
- accommodation;
- meals;
- personal expenses;
- equipment;
- clothing;
- compliance with local laws and entry requirements.
11.7. We recommend comprehensive travel insurance covering cancellation, illness, medical treatment, lost baggage, travel disruption, and any activities forming part of the Event.
11.8. The Client is responsible for ensuring they can legally travel to and enter the destination.
11.9. Unless required by law or stated in the Specific Offer Terms, failure to obtain a passport, visa, insurance policy, travel permission, or entry approval does not create an automatic right to a refund.
11.10. Hotels, airlines, transport companies, venues, activity providers, restaurants, local organisers, and other suppliers may be independent providers with their own terms.
11.11. We are not responsible for the acts, omissions, insolvency, delays, cancellations, safety failures, or service failures of an independent third-party provider, except where liability cannot legally be excluded or the provider was acting under our direct responsibility.
11.12. The Client remains responsible for personal property brought to an Event.
11.13. We are not responsible for loss, theft, or damage to personal property except where caused by our proven negligence or where liability cannot legally be excluded.
12. PROFESSIONAL STATUS AND COMPLETION ACKNOWLEDGEMENTS
12.1. Unless expressly stated in writing, our Products and Services are provided for personal development, coaching, mindfulness, wellbeing, and related purposes.
12.2. Participation does not create or provide:
- a professional licence;
- government accreditation;
- academic accreditation;
- a regulated qualification;
- healthcare status;
- therapist status;
- counselling status;
- authority to practise a regulated profession;
- authority to represent us.
12.3. Any acknowledgement of attendance or completion confirms participation only.
12.4. Participation does not authorise the Client to:
- facilitate our proprietary methods for another person;
- certify or licence another person in our methods;
- represent themselves as approved, employed, endorsed, accredited, or certified by us;
- use our name, brand, logos, program names, methodology, or Content commercially;
- claim that they are an authorised representative, coach, facilitator, or practitioner of Nico DiMattina or Casa Veda -- Life FZC LLC.
12.5. Any separate facilitator, practitioner, or professional authorisation must be confirmed in a separate written agreement and remains subject to all applicable legal, professional, and regulatory requirements.
13. FEES AND PAYMENT
13.1. The Fees are detailed in the Order or another written agreement confirmed by us.
13.2. Fees must be paid according to the agreed payment schedule.
13.3. Prices are exclusive of VAT, taxes, duties, currency-conversion charges, bank fees, and payment-provider fees unless expressly stated otherwise.
13.4. Applicable VAT or taxes may be added where required by law.
13.5. Payments must be made in full without unauthorised deduction, withholding, set-off, or counterclaim.
13.6. Where the Client chooses instalments or a payment plan, payments must be made according to the agreed schedule.
13.7. A payment plan is an arrangement for payment of the full Fees. It is not a monthly subscription that may be cancelled at any time unless the Specific Offer Terms expressly state otherwise.
13.8. Fees remain payable if the Client chooses to stop attending, accessing, using, or completing the Products and Services, unless cancellation or refund is approved under clause 14, the Specific Offer Terms, or applicable law.
13.9. By providing a payment method, the Client authorises us and our payment providers to process payments according to the Order.
13.10. The Client must notify us promptly if their payment method changes or becomes invalid.
13.11. Where a payment is overdue, we may provide notice and suspend access until payment is made.
13.12. Suspension does not cancel outstanding payment obligations unless we confirm otherwise in writing or applicable law requires otherwise.
13.13. We may use a lawful collection provider or legal representative to recover unpaid amounts.
13.14. The Client will only be responsible for reasonable recovery costs to the extent permitted by law or awarded by a competent authority.
14. CANCELLATION, REFUNDS, AND PAYMENT DISPUTES
14.1. Except where required by applicable law or where Specific Offer Terms provide otherwise, purchases are final and non-refundable once the Order is completed.
14.2. Certain Products and Services may include a specific:
- money-back guarantee;
- refund policy;
- cancellation policy;
- transfer policy.
14.3. A specific policy applies only to the relevant Product or Service and only where the Client meets its stated requirements.
14.4. Nothing in the Contract excludes, limits, or overrides any mandatory consumer right, remedy, warranty, refund entitlement, or right to compensation that cannot legally be excluded.
14.5. The Client must give written notice of a cancellation or refund request within the applicable period where one applies.
14.6. The Client may submit a request through our contact form by selecting “Support” and providing:
- their full name;
- email address;
- telephone number;
- Order details;
- reason for the request.
14.7. If a valid cancellation is exercised or a refund is approved, access to the relevant Product or Service may be ended.
14.8. If the Client does not request cancellation or refund within the applicable period, or does not meet the applicable policy requirements, remaining payments will continue to be payable.
14.9. We may consider requests outside the applicable period at our discretion.
14.10. Any exception must be confirmed by us in writing.
14.11. Where legally permitted and clearly disclosed, an approved discretionary refund may be reduced by actual non-refundable:
- payment-processing fees;
- transaction fees;
- currency-conversion fees;
- platform fees;
- bank fees;
- supplier fees.
14.12. No deduction will be made where prohibited by law.
14.13. Where the Client is on a payment plan and cancellation is validly approved, future payments will be handled according to the Specific Offer Terms and applicable law.
14.14. Refund timing depends on the payment processor, bank, card provider, and payment method.
14.15. We do not control the time taken by a financial institution to display a processed refund.
14.16. The Client is encouraged to contact us before starting a payment dispute or chargeback so we have a reasonable opportunity to investigate and resolve the concern.
14.17. This does not prevent the Client from exercising a lawful right to dispute a transaction.
14.18. We may suspend access while a chargeback or payment dispute is being investigated.
14.19. A knowingly false, fraudulent, or misleading chargeback or payment dispute is a material breach of the Contract.
14.20. Where this occurs, we may terminate access and seek recovery of unpaid amounts and reasonable costs to the extent permitted by law.
14.21. A chargeback does not by itself determine whether an amount was legally owed under the Contract.
15. BONUSES, INCENTIVES, AND CASHBACK
15.1. Bonuses, incentives, cashback offers, gifts, or additional benefits are available only where expressly offered by us in writing.
15.2. They may be subject to:
- attendance requirements;
- participation requirements;
- conduct requirements;
- reporting requirements;
- completion requirements;
- payment requirements;
- deadlines;
- other stated conditions.
15.3. Unless expressly stated otherwise, bonuses, incentives, cashback offers, gifts, and additional benefits are not:
- automatic;
- transferable;
- exchangeable;
- redeemable for cash.
15.4. Failure to meet the stated conditions may result in the bonus, incentive, cashback offer, gift, or benefit being forfeited.
15.5. A cashback incentive is separate from and does not alter the Client’s cancellation or refund rights.
16. CHANGES, AVAILABILITY, AND FORCE MAJEURE
16.1. Neither party will be in breach of the Contract for delay or failure caused by a Force Majeure Event.
16.2. Where a Force Majeure Event affects delivery, we may reasonably:
- reschedule a Product, Service, session, or Event;
- change its location or delivery format;
- replace a facilitator or supplier;
- provide an online or recorded alternative;
- issue a credit or transfer;
- pause delivery;
- cancel the affected part of the Contract.
16.3. We will communicate the available option as soon as reasonably practicable.
16.4. Any refund entitlement will be determined by the Specific Offer Terms, the circumstances, and applicable law.
16.5. We are not responsible for the Client’s separate travel, accommodation, visa, insurance, supplier, loss-of-income, or other third-party costs arising from a change or cancellation, except where liability cannot legally be excluded.
16.6. Websites, Client Portals, community platforms, communication systems, video-call systems, software, and recorded Content may occasionally be unavailable because of:
- maintenance;
- updates;
- internet failure;
- cyber incidents;
- provider outages;
- technical problems;
- platform changes;
- circumstances outside our reasonable control.
16.7. We will use reasonable efforts to restore access or provide a reasonable alternative.
17. INTELLECTUAL PROPERTY RIGHTS
17.1. All intellectual-property rights in or connected with the Products, Services, Content, brand, methods, recordings, materials, systems, practices, frameworks, and resources are owned by us or used by us under licence.
17.2. We grant the Client a limited, revocable, non-exclusive, non-transferable licence to access and use purchased Content for personal or internal business-development purposes.
17.3. The Client must not, without our written permission:
- copy or reproduce Content;
- share Content or access details with another person;
- sell, licence, distribute, publish, upload, or commercially exploit Content;
- record a live or private session;
- create a competing program substantially based on our Content;
- facilitate or deliver our proprietary methods for others;
- remove copyright, trademark, or ownership notices;
- use our name, image, voice, logos, brand, testimonials, or program names in a way that suggests authorisation or endorsement;
- claim professional status or accreditation not expressly granted in writing.
17.4. The Client retains ownership of materials they independently owned before the Contract.
17.5. The Client grants us a limited licence to use materials supplied by the Client where reasonably required to:
- provide the Products and Services;
- operate the Client Portal;
- administer the Contract;
- comply with law;
- exercise rights granted under the Contract.
17.6. Nothing in the Contract prevents the Client from using general knowledge, insights, skills, or personal experience gained through participation, provided they do not copy, disclose, facilitate, distribute, or commercially exploit our proprietary Content.
18. CONFIDENTIALITY AND COMMUNITY PRIVACY
18.1. Products and Services may be limited to registered Clients and authorised participants.
18.2. The Client must not publish, broadcast, disclose, identify, or communicate publicly:
- another participant’s identity;
- personal story;
- health information;
- business information;
- contact information;
- image or likeness;
- comments;
- private messages;
- confidential information.
18.3. The Client must not screenshot, record, copy, distribute, or publish:
- private group discussions;
- private messages;
- accountability updates;
- session recordings;
- confidential information shared during a Product or Service.
18.4. This restriction does not prevent the Client from sharing their own experience, provided they do not disclose another person’s confidential information or infringe another person’s rights.
18.5. The Client recognises that a breach of confidentiality may cause significant harm to us or another Client.
18.6. We will take reasonable steps to protect confidentiality, but we cannot guarantee that every participant will comply with their obligations.
18.7. Information posted in shared Client Portal spaces should not be treated as confidential.
18.8. Clients should use private communication channels for information that should not be visible to the wider community.
19. FEEDBACK, CLIENT RESULTS, TESTIMONIALS, PHOTOGRAPHS, AND RECORDINGS
19.1. During or after participation in the Products and Services, the Client may voluntarily share information about their experience, progress, wins, milestones, insights, breakthroughs, changes, results, transformation, or other outcomes.
19.2. For the purposes of this section, “Feedback Content” includes any:
- testimonial;
- review;
- feedback;
- comment;
- message;
- email;
- direct message;
- survey response;
- application response;
- progress update;
- accountability update;
- win;
- result;
- success story;
- transformation story;
- Client Portal post;
- community post;
- photograph;
- screenshot;
- audio recording;
- video recording;
- interview;
- statement made during a session, call, Event, or conversation;
- other content voluntarily shared with us or through a channel connected with the Products and Services.
19.3. Feedback Content does not need to be formally labelled or submitted as a “testimonial” for this section to apply.
19.4. Feedback Content that reasonably discusses or demonstrates the Client’s experience, progress, wins, milestones, insights, results, benefits, or transformation may be selected and used by us for promotional, marketing, advertising, informational, and business purposes.
19.5. By accepting the Contract and voluntarily providing or publishing Feedback Content, the Client grants us a worldwide, royalty-free, non-exclusive licence to:
- use;
- reproduce;
- screenshot;
- record;
- transcribe;
- quote;
- excerpt;
- edit;
- shorten;
- format;
- translate;
- paraphrase;
- anonymise;
- redact;
- crop;
- blur;
- publish;
- display;
- distribute;
- communicate;
- promote;
the Feedback Content in connection with our business, Products, and Services.
19.6. This licence may include the Client’s:
- name;
- profile name;
- image;
- photograph;
- voice;
- job title;
- occupation;
- company name;
- location;
- social media profile;
- experience;
- progress;
- results;
- transformation;
- other information voluntarily provided with the Feedback Content.
19.7. We may use Feedback Content through any promotional or business channel, including:
websites;
- landing pages;
- sales pages;
- Client Portals;
- social media;
- advertisements;
- email;
- messaging platforms;
- presentations;
- webinars;
- videos;
- sales calls;
- printed materials;
- proposals;
- case studies;
- promotional materials;
- other current or future media and communication channels.
19.8. We are not required to obtain further approval from the Client for each individual use of Feedback Content.
19.9. We may edit Feedback Content for spelling, grammar, length, clarity, formatting, translation, design, or presentation, provided that we do not knowingly change its overall meaning or create a materially misleading impression.
19.10. Feedback Content posted within a Client Portal, community, group, accountability space, results section, wins section, progress thread, feedback form, or similar space may be used under this section where its content reasonably relates to the Client’s experience, progress, wins, results, benefits, or transformation.
19.11. Where Feedback Content includes vulnerable, confidential, or highly personal information that is not
reasonably necessary to communicate the Client’s experience or result, we will use reasonable efforts to remove, redact, crop, blur, paraphrase, or anonymise that information before publishing it.
19.12. Vulnerable or highly personal information may include information relating to:
- physical or mental health;
-medical history;
- trauma;
- sexual matters;
- intimate relationships;
- family members;
- children;
- financial circumstances;
- legal matters;
- identity documents;
- banking information;
- precise home address;
- another person’s private information.
19.13. We cannot guarantee that every detail a Client considers private or vulnerable will be identifiable to us, particularly where the Client voluntarily presents that detail as part of their Feedback Content, result, win, or transformation.
19.14. The Client should not include information in Feedback Content that they do not wish to be publicly associated with or used under this section.
19.15. We will not knowingly publish:
- bank or payment information;
- passport or identity-document numbers;
- passwords or login information;
- precise residential addresses;
- unrelated private information about third parties;
- information that we reasonably believe would create a serious safety or privacy risk.
19.16. Private coaching discussions, private messages, or sensitive disclosures that do not reasonably express feedback, a result, progress, a win, or a transformation will not automatically be treated as Feedback Content.
19.17. Where part of a private discussion clearly expresses a Client win, result, experience, progress, or transformation, we may use that relevant part under this section while using reasonable efforts to remove unrelated sensitive or vulnerable details.
19.18. The Client may ask us at any time to stop using or remove identifiable Feedback Content by submitting a written request through our contact form and providing sufficient information for us to locate the relevant content.
19.19. After receiving a valid removal request, we will use reasonable efforts to stop future use and remove the identifiable Feedback Content from marketing channels under our direct control within a reasonable period.
19.20. A removal request does not affect the legality of any use that occurred before the request was received.
19.21. A removal request does not require us to:
- recall, destroy, or replace materials already printed or distributed;
- recover emails or communications already sent;
- undo advertisements or campaigns that have already ended;
- remove historical business, consent, compliance, or internal records;
- remove content cached, archived, copied, shared, downloaded, or republished by an independent third party outside our control;
- remove anonymised content that no longer reasonably identifies the Client.
19.22. General photographs, video footage, or audio recordings may be captured during Events, group sessions, community calls, or other shared experiences.
19.23. Where reasonably practicable, we will provide notice that photography or recording is taking place.
19.24. A Client who does not wish to appear in general Event or group footage should notify us before or at the beginning of the relevant Event or session so that reasonable steps can be taken.
19.25. Nothing in this section permits us to knowingly use Feedback Content in a false, deceptive, defamatory, or materially misleading manner.
20. PERSONAL DATA AND PRIVACY
20.1. We will process personal data according to our Privacy Policy and applicable data-protection law.
20.2. The Client is responsible for ensuring that personal information they provide is accurate.
20.3. The Client confirms that they have authority to provide information relating to another person.
20.4. We may share information with:
- employees;
- contractors;
- facilitators;
- payment processors;
- technology providers;
- platform providers;
- venues;
- Event organisers;
- professional advisers;
- other service providers.
20.5. Information will only be shared where reasonably required to provide the Products and Services, operate the Client Portal, administer the Contract, protect legal rights, or comply with law.
20.6. We may disclose information where required by:
- law;
- a court;
- a regulator;
- a government authority;
- a lawful investigation.
20.7. We may also disclose information where reasonably necessary to protect safety, prevent suspected fraud, address unlawful conduct, or protect legal rights.
20.8. Online communications, Client Portals, communities, and Third-Party Platforms involve privacy and security risks.
20.9. While we use reasonable measures, no electronic system can be guaranteed to be completely secure or continuously available.
20.10. The Client should review the Privacy Policy for more information about personal-data rights and how to submit a privacy request.
21. CONDUCT, SUSPENSION, AND TERMINATION
21.1. We may refuse, suspend, restrict, or terminate access where the Client:
- fails to make a required payment;
- materially breaches the Contract;
- shares paid Content or account access;
- infringes intellectual-property rights;
- breaches another participant’s confidentiality;
- behaves in a threatening, abusive, discriminatory, unsafe, disruptive, or unlawful manner;
- harasses another Client, team member, contractor, facilitator, or venue employee;
- creates a significant safety, legal, privacy, reputational, or operational risk;
- participates while materially impaired by alcohol or drugs;
- uses the community or an Event to solicit Clients without permission;
- misuses the Client Portal;
- sends spam or repeated unwanted messages;
- posts unlawful or harmful User Content;
- attempts to access systems without authorisation.
21.2. Where appropriate, we may give the Client an opportunity to correct the breach before termination.
21.3. Immediate suspension or termination may occur where the matter involves:
- safety;
- harassment;
- threats;
- violence;
- unlawful conduct;
- confidentiality;
- intellectual property;
- fraud;
- cyber risk;
- serious disruption.
21.4. Where access is terminated because of the Client’s material breach, amounts already paid will not normally be refunded and remaining Fees may remain payable to the extent permitted by law.
21.5. If we permanently terminate a Product or Service for reasons unrelated to the Client’s breach, we will provide
- an appropriate:
- replacement;
- rescheduling option;
- credit;
- partial refund;
- other remedy for the undelivered portion.
21.6. The available remedy will be subject to the Specific Offer Terms and applicable law.
22. WARRANTIES AND DISCLAIMERS
22.1. We provide the Products and Services with reasonable care and skill.
22.2. Except where required by law, we do not make any express or implied warranty that:
- the Products and Services will achieve a specific result;
- access will always be uninterrupted or error-free;
- all Content will remain permanently available;
- a particular facilitator, platform, feature, venue, or format will always remain available;
- every statement made by another Client is accurate;
- the Products and Services will suit every Client.
22.3. Information provided through the Products and Services is general in nature and may not be appropriate for every individual or circumstance.
22.4. The Client is responsible for seeking professional advice where appropriate.
22.5. We do not guarantee the accuracy, suitability, safety, or quality of advice, recommendations, links, services, or information provided independently by another Client.
23. LIMITATION OF LIABILITY
23.1. Nothing in the Contract excludes or limits liability for:
- fraud or fraudulent misrepresentation;
- wilful misconduct or gross negligence where liability cannot be excluded;
- death or personal injury caused by negligence where liability cannot be excluded;
- mandatory consumer rights;
- any other liability that cannot legally be excluded or limited.
23.2. To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, punitive, or consequential loss.
23.3. To the fullest extent permitted by law, we will not be liable for loss of:
- profit;
- income;
- opportunity;
- goodwill;
- anticipated savings;
- business;
- data;
- reputation;
- enjoyment.
23.4. To the fullest extent permitted by law, our total aggregate liability arising from a Product or Service will not exceed the total Fees actually paid by the Client for the specific Product or Service giving rise to the claim during the 12 months before the event giving rise to liability.
23.5. The Client acknowledges that coaching, mindfulness, personal development, facilitated experiences, breathing practices, movement practices, and wellbeing work involve subjective experiences and individual decisions.
23.6. We are not responsible for decisions or actions taken by the Client after receiving information through the Products and Services.
23.7. We are not liable for User Content or the conduct of another Client except to the extent liability cannot legally be excluded or we failed to take action required by applicable law after becoming aware of a matter.
23.8. We are not liable for loss caused by inaccurate or incomplete information provided by the Client.
24. CLIENT INDEMNITY
24.1. To the extent permitted by law, the Client will be responsible for reasonable losses, claims, costs, liabilities, or expenses incurred by us as a direct result of the Client’s:
- unlawful conduct;
- fraudulent conduct;
- material breach of the Contract;
- infringement of another person’s intellectual-property rights;
- unlawful publication of User Content;
- unauthorised use of another person’s data;
- misuse of a Client Portal or Third-Party Platform.
24.2. This clause does not require the Client to indemnify us for loss caused by our own negligence, breach, unlawful conduct, or responsibility that cannot legally be excluded.
25. COMPLAINTS
25.1. We are committed to providing high-quality Products and Services.
25.2. A Client should submit a complaint through our contact form, select “Support,” and provide sufficient information for us to investigate the issue.
25.3. We will use reasonable efforts to acknowledge and review complaints promptly and fairly.
25.4. Submitting a complaint does not limit any mandatory right the Client may have under applicable law.
26. ASSIGNMENT AND SUBCONTRACTING
26.1. The Client may not assign, transfer, sell, share, subcontract, or otherwise deal with their rights or obligations under the Contract without our prior written consent.
26.2. We may use:
- employees;
- contractors;
- guest facilitators;
- venues;
- technology providers;
- payment providers;
- Event organisers;
- other subcontractors.
26.3. We may assign the Contract as part of a genuine sale, transfer, restructuring, or reorganisation of our business, provided this does not materially reduce the Client’s contractual rights.
27. VARIATION, WAIVER, AND SEVERABILITY
27.1. A waiver of a right under the Contract is effective only if confirmed in writing.
27.2. A waiver does not waive a later breach.
27.3. We may update these Conditions from time to time for:
- legal reasons;
- regulatory reasons;
- operational reasons;
- security reasons;
- technology changes;
- business reasons.
27.4. Updated Conditions apply to future Orders from the date they are published.
27.5. Material changes affecting an existing paid Product or Service will only apply where permitted under the
Contract and applicable law.
27.6. An individual variation agreed with a Client must be confirmed by us in writing.
27.7. If any provision is held to be invalid, illegal, or unenforceable, it will be modified or removed only to the minimum extent necessary.
27.8. The remaining provisions will continue in effect.
28. GOVERNING LAW AND JURISDICTION
28.1. The Contract and any dispute or claim arising from it will be governed by the laws of the United Arab Emirates.
28.2. The competent courts of the United Arab Emirates will have jurisdiction unless another forum or jurisdiction is required by mandatory applicable law.
28.3. Before commencing legal proceedings, the parties should first attempt in good faith to resolve the dispute through written communication, unless urgent legal relief is required.
29. GENERAL
29.1. Products and Services may be delivered:
- from or within the UAE;
- online;
- internationally;
- through local venues;
- through local organisers;
- through Third-Party Platforms;
- through other service providers.
29.2. The Client remains responsible for complying with laws applicable to them in their location.
29.3. Nothing in the Contract represents that every Product or Service is legally suitable or available in every country.
29.4. If a local law, regulator, venue, platform, insurer, or authority prevents or restricts delivery, we may adapt, suspend, relocate, or cancel the affected Product or Service.
29.5. The Client acknowledges that no promise or guarantee has been made concerning:
- future income;
- business success;
- relationships;
- physical outcomes;
- emotional outcomes;
- wellbeing outcomes;
- performance;
- personal results.
29.6. Headings are included for convenience and do not affect interpretation.
29.7. References to “including” or “includes” mean “including without limitation.”
29.8. Electronic acceptance, electronic signatures, online checkout acceptance, and digital records may be used as evidence of agreement to the Contract.
29.9. If an Arabic version of these Conditions is issued or required by applicable law, the Arabic version will apply to the extent required by law.
29.10. These Conditions supersede previous terms or arrangements concerning their subject matter.